Effective Date: 6/30/2023
At GDW Design, we are dedicated to providing you with top-quality products and services. To clarify our policy, please read the following information regarding refunds carefully.
Refunds for Damaged Items
We understand that there may be instances where items are damaged during shipping or arrive with defects. In such cases, we are committed to offering a full refund. To request a refund for a damaged item, please follow these steps:
Contact Customer Support: Notify our customer support team at firstname.lastname@example.org within 7 days of receiving the damaged item. Please provide your order number and a detailed description and images of the damage
Refund Processing: Refunds will be processed using the same method of payment you used for your original purchase. Please allow 2-3 business days for the refund to appear in your account.
Refunds for Delayed Shipments
If your order is significantly delayed in the mail and does not reach you within the estimated delivery time frame, we will gladly offer a full refund. Here's what you should do:
Contact Customer Support: Notify our customer support team at email@example.com if you have not received your order within 15 business days.
Investigation: We will initiate an investigation with the shipping carrier to determine the status and location of your package.
Refund: Depending on the outcome of the investigation, we will issue a full refund for the delayed shipment.
Please be aware that our policy is designed to accommodate refunds for damaged items and significantly delayed shipments. We do not accept returns for any other reason. We do not offer refunds for:
- Change of mind or buyer's remorse.
- Items returned without prior authorization.
- Items that have been used or altered.
- Items returned after 7 days from the date of delivery.
Questions and Support
If you have any questions about our refund policy or require assistance with a refund request, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure a positive shopping experience.
Thank you for choosing GDW Design. We appreciate your trust and look forward to serving you. Your satisfaction remains our utmost priority